Help and Technical Support

If you are in need of technical support for an existing Account you can:
  1. Email us: We will endeavor to respond to your email as soon as possible. If you do not get a response within your desired timeframe, please call us at our phone number below to escalate your request to the top of our list.
  2. For site outages or other interruptions of service please call our Urgent Support Line at anytime: 1-800-672-8060 x0. We will respond within 15 minutes.
    International: +1-413-241-6269
  3. Just need e-mail server settings? Check our reference page. Internet-mail-3
  4. FAQs, tutorials, and more self-help resources are available at our Community Information Center.
  5. To see what our support covers, check out: Gaia Host Support Scope

For Sales Inquiries:

  1. Sales Email:
  2. Call our Sales department at extension 801 (1-800-672-8060). Use the "urgent" extension (x0) if appropriate.
    International: +1-413-241-6269

Terms of Service

The most current version of our Terms of Service is available online.

Server Status

There are no current Status Alerts - all services are operational.

Recent Maintenance Events

  • 2018-11-27 07:30 AM to 2018-12-04 08:00 AM: Affected Services: Support Reponse
    November 27, 2018 - Support Response Slow due to office power outage Vermont was hit with a very heavy snow storm. Electric power is out at our main home office in Southern Vermont and may continue to be out for a couple of days.

    We continue to monitor for server issues, but will be minimally responsive to support requests that are not urgent service outages until power is back online.

    Thursday, November 29, 2018 9:00a Power is back online at the office in So. VT. We are working to review support requests that came in over last few days.

There is no currently scheduled maintenance.